-          9+ years of industry experience in complete software development and testing which includes but not limited to: Requirement Analysis, Estimation, Design, Development, Testing and Project Delivery.

-          Possess strong testing knowledge in VoIP domain which include skills in designing and testing protocols like SIP, RTP, SDP etc. Knowledge of SIP B2BUA’s, SBC’s, Proxy Server’s, SIP call features, CMS, IMS in PC2.0 – cable domain, and enterprise domain.

-          Successfully performed various roles per the project needs from time to time: Project Management, People Management, Solutions Design, Systems Integration Lead, QA Lead, Architecture Design (TRD/DDD) owner, Vendor Management, Defects Triage lead, Automation Test engineer and the like.

-          Review test plans, procedures and scenarios for functional, performance, and regression testing.

-          Execute Systems integration test plans individually, report test results, and work with the development team to resolve issues.

-          Analyzing and troubleshooting issues with integration of multiple vendor VoIP products through integration testing and initial field trials (employee, friendly, market trials) to evaluate the design and suggest changes, also performing a SPOC – Single point of contact role for the product.

-          Demonstrated ability to acquire technical knowledge and skills rapidly. Always keen to learn and deliver with quality on time.

-          Fast ramp-up on different domains within very short span of time.

-          Worked as a lead in last project for “provisioning” related issues as well, first point of contact for all the issues from provisioning side as well as from the network side.

-          Strong customer/client interaction skills, with the ability to work with and drive to resolution, with engineers at all levels in an  organization.(Product team, Product Engineering team, Vendors, CQA, CET(Engineering Teams), Customer Care teams, and the like)

-          I am a self-motivated, team player with a judicious blend of leadership skills, with keen intellect and an urge to learn and deliver more.

-          Received numerous excellent feedback from the customer at multiple instances eg:

“I would like to acknowledge the extreme dedication and perseverance demonstrated by Ankit Pahwa as he took control of oversight of all issues and their resolution no matter what the root cause. He worked tirelessly to identify and mange many issues to the ground across organizational boundaries.”

-          Excellent team player with a proven record of strong organizational, communication and presentation skills.

PROFESSIONAL SUMMARY:

1.                   Broadview Networks

July 2013 – Current

Role: Network Engineer – Voice

Responsibilities:

·   Currently working for Broadview’s award winning OfficeSuite product that lets the customers enjoy affordable, easy-to-use business phone system.

·   It is a cloud based system that provides all the advanced features and functionality of an enterprise-grade system to the office phones connected to a ip-pbx residing in the cloud.

·   The service includes easy-to-use VoIP phones, powerful features, with mobility and security.

·   Responsible for network design and testing support.

·   Design and deployment of a lab-based, open source implementation of IMS called Project Clearwater, in the cloud to provide voice services. Clearwater has been deployed on a Vmware box in a Network Functions Virtualization (NFV) environment.

·   Working with various SBC’s like ACME packet, Perimeta, and MBG.

·   Running SIP Certification against different VoIP based phones like Polycom, RCA, simplicity, Grandstream and Cisco ATA’s, SIP and Mitel phones, and soft phones against the OfficeSuite.

·   Load testing with SIPP tool, designing scripts for end to end call load generation on Metaswitch call server, MBG and Silhouette. Also load testing the ACD application with SIPP.

·   PoC for VoLTE(Voice over LTE) plan as a tertiary back-up in an existing architecture using Encore LTE enabled routers.

2.                   Infosys Technologies Ltd.

June 2005 – July 2013

Role: Technology Lead (TL)  - April 2011 – July 2013

Responsibilities:

·   Worked for a giant triple play Cable network service provider (Comcast Cable Inc.) in US, with their Product Engineering group in Voice domain.

·   Requirements gathering, converting business requirements to functional requirements.

·   Conducting detailed design discussions (DDD), documentation, detail reviews.

·   Validation of the design against the TRD and the DDD.

·   Validating a SIP based mobile application that runs on the present day smartphones using wifi or 3G/4G as a carrier to mobilize the Comcast CDV line.

·   Driving and hosting the MR/defect Triage for the entire project, across multiple domains and cross-functional teams.

·   Lead point of contact for ANY issues being reported in any of the field trials, QA labs for debugging and solution providing from both the network side and the provisioning side.

·   Working across multiple teams (PD, PE, Care, CET, and CQA) to drive the successful entry of the product in different trials (employee, friendly, market) and then to production launch.

·   Hosting and driving multiple discussions, daily calls for defect prioritization and resolution across multiple teams and vendors.

·   Call quality testing – Testing various codecs and assessing results to come up with the best codec after considering call quality on all environments: office, home, in-transit.

·   Lead the migration activity for on-demand migrations for the project which included migrating existing users from CMS to the new platform IMS.

·   Identifying any network related call setup issues using tools like Empirix, wireshark and suggesting solutions to the client team in technical brainstorming discussions.

Tools, Protocols used and setups:

·  Creation of the Systems integration test bed.

·  Empirix for call traces in different environments.

·  Debugging Acme Packet SBC - SIP logs to troubleshoot and identify the problems, SP application logs on the Android phone.

·  Debugging SIP client to troubleshoot various scenarios including testing scenarios and customer reported trouble tickets.

·  Creation, tracking and assignment of the defects in HPQC and Rally.

·  Generating reports from HPQC to drive the defect resolution discussions.

Role : Technology Lead/Analyst (QA Lead) – Oct 2008 – March2011

Responsibilities:

·   Worked for the Secure Router 4k and 2k series from Avaya which support both data and voice.

·   System Integration Testing in VoIP domain (SIP).

·   System Verification and Regression Testing for WAN-QoS, Voice and Security domain.

·   Pre-Beta and Soak Testing for customer deployment scenarios.

·   Leading the WAN-QoS domain for system Validation, soak, and testing for different releases along with new features.

·   Continuous client interaction for daily calls for the issues, status, and concern clarification.

·   Writing and reviewing test plans for the verification activity for self and team.

·   Automation using CATT tool (Nortel’s proprietary tool). Coding and testing of the scripts.

·   Designing and implementing solutions for bugs.

·   Extensive scripting done for complex testcases using basic “send – expect” script.

Tools, Protocols used and setups:

·   Abacus, Clarinet – PSTN simulator, Ameritec, Teletone/TeleOS, SCS500 – Nortel’s SIP server.

·  IXAutomate, IXNetwork, and CATT framework.

·  ISDN (PRI, BRI), FXS, FXO, CAS E1/T1, SIP, WAN-QoS, Security.

Role: Software Engineer, Programmer Analyst – Sep2005-Sep2007

Responsibilities:

·               Worked on Nortel’s CS2K and AS2K (IMS) platform in the voip domain.

·               Design development and testing of new features, including their prototypes.

·               Worked on an independent feature along with the client from its inception till its delivery to the customer in the field.

·               Have been in complete SDLC for three consecutive projects.

·               Preparing all the major design documents like DSUM (Design Summary) and DID (Design Intent Document), FN, HLD, Master Test Plan, SIT, and SVT for PV.

·               Coding in Protel, C, and C++.

·               Testing including SIT and SVT, patch testing.

Tools, Languages, Protocols used and setups:

·   C, C++, PROTEL (Nortel’s proprietary language similar to C), PLS (Product Library System).

·   NORTEL Testing Tools, Clarify, Clearcase, Cygwin.

·   SIP in IMS, H323 and SS7- elementary.

EDUCATIONAL SUMMARY